YOUR INFORMATION

Privacy Policy

Last updated: 6 November 2026

This Privacy Policy explains how FS NEXUS LTD (“FS Nexus”, “we”, “us” or “our”) collects, uses and protects personal information when you visit our website or contact us about our services.

1. Who we are

FS NEXUS LTD is the data controller responsible for the personal information described in this notice.

• Company: FS NEXUS LTD
• Company number: 17309155
• Registered office: 15 Hitchin Road, Stotfold, Hitchin, England, SG5 4HL
• Privacy contact: [email protected]

2. Information we collect

When you use our website enquiry form, we may collect your name, company name, email address, telephone number, the service you are interested in and the details you include in your message. You do not have to provide optional information, such as your company name or telephone number.

When you visit the website, technical information may also be processed by our hosting and security providers. This can include your IP address, browser and device information, request details and security or diagnostic logs.

3. How and why we use your information

We use personal information to:

• respond to enquiries and requests for information;
• discuss, scope and provide services or quotations;
• communicate with customers and manage our business relationship;
• operate, secure, troubleshoot and improve our website; and
• send FS Nexus news, service information and offers by email where we are permitted to do so and, where required, you have opted in.

4. Our lawful bases

Under UK data protection law, we rely on the following lawful bases, depending on the circumstances:

• Contract and pre-contract steps: to respond to a request you make and take steps towards providing a quotation or service.
• Legitimate interests: to manage business enquiries and relationships, maintain and secure the website, prevent misuse and keep appropriate business records. We consider the impact on individuals and their rights when relying on this basis.
• Legal obligation: where we need to retain or disclose information to comply with a legal requirement.
• Consent: for email marketing where we ask you to opt in, and for any other activity where consent is the appropriate lawful basis. You can withdraw consent at any time.

5. Marketing choices

Our enquiry form includes an optional, unticked checkbox for FS Nexus email updates and offers. Sending an enquiry does not require you to agree to marketing. If you opt in, we may use your email address to send relevant information about FS Nexus services. You can unsubscribe using the link in a marketing email or contact [email protected].

We keep a record of marketing preferences so that we can respect your choice. If you withdraw consent or unsubscribe, we will stop sending marketing emails and may retain a minimal suppression record to make sure we do not contact you again for marketing.

6. Who we share information with

We do not sell personal information. We may share it with service providers who help us operate the website and handle enquiries, including:

• Cloudflare: website hosting, content delivery, DNS and website security;
• Resend: delivery of messages submitted through the website enquiry form; and
• our business email provider: receiving, storing and managing enquiry correspondence.

These providers process information to provide their services to us and are subject to contractual and data-protection obligations. We may also disclose information where required by law or to establish, exercise or defend legal claims.

7. International transfers

Some of our service providers may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we will ensure the transfer is permitted under applicable UK data protection law and that appropriate safeguards are used where required. You can contact us for further information about relevant safeguards.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this notice. The period depends on the nature of the information and our reason for holding it. We consider whether an enquiry is active, whether further discussions or follow-up are reasonably expected, whether a business relationship exists, whether a dispute or legal claim may arise, and whether we have a legal or accounting obligation to retain records. We review information periodically and securely delete or anonymise it when it is no longer needed.

If you have opted into marketing, we keep your contact details for that purpose until you unsubscribe or withdraw consent, subject to any limited record we need to retain to respect your choice.

9. Keeping information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.

10. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how we use information;
• object to certain uses, including processing based on legitimate interests;
• request a copy of information you provided to us in a portable format, where the right applies; and
• withdraw consent where we rely on consent. Withdrawal does not affect processing carried out before withdrawal.

To exercise a right, email [email protected]. We may need to verify your identity before responding.

11. Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

12. Cookies and third-party services

This website does not intentionally use advertising or analytics cookies. Our hosting and security provider may use strictly necessary technologies to deliver and protect the website. The website also loads fonts from Google Fonts, which means your browser may connect to Google's servers and share technical connection information, such as your IP address, to retrieve those fonts. Please refer to Google's privacy information for details of its processing.

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites. You should read their privacy notices when you visit them.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with its updated date.